Return & Refund Policy

At Glamora, your satisfaction matters to us. We want you to feel confident shopping for your favorite bags. Please review our return and refund policy before placing your order.

Return & Exchange Window

We accept eligible return and exchange requests within 3 days of delivery.

To qualify:

  • The bag must be unused and in its original condition.

  • Original packaging, tags, accessories, and dust bags (if provided) must be included.

  • You must contact our customer support team before returning an item.

  • Products showing signs of use or damage caused by the customer may not qualify for a change-of-mind return.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please provide:

  • Your order number.

  • Clear photos or a video showing the issue.

  • A photo of the parcel and shipping label, where possible.

Our team will review your request and offer an appropriate resolution, such as a replacement, exchange, or refund, where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

  • Approved refunds will generally be processed within 5–7 business days.

  • The time it takes for the funds to reach you may depend on your payment provider.

  • Original shipping charges may not be refundable for change-of-mind returns.

  • For damaged, defective, or incorrect products, shipping costs and the appropriate resolution will be reviewed according to the circumstances and applicable law.

For Cash on Delivery orders, our support team will explain the available refund method if a refund is approved.

Return Shipping Costs

For change-of-mind returns or exchanges, the customer may be responsible for return shipping costs.

If the issue is due to an incorrect, damaged, or defective product supplied by Glamora, please contact us before arranging a return.

Non-Returnable Items

Items that have been used, customer-damaged, or returned without their original packaging and included accessories may not qualify for a change-of-mind return.

This policy does not limit any consumer rights that cannot legally be excluded.

Contact Us

To request a return, exchange, or refund, contact our customer support team using the official contact details listed on our website.

Glamora — Style That Speaks. Confidence That Lasts.

Thank you for shopping with Glamora.